Augusta Janitorial Supply

An Activant Customer Success Story

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Integrated Faxing Solution Helps Distributor Save Time and Money

Carole, an employee at Augusta Janitorial Supply, used to spend three hours each afternoon printing, stuffing, stamping, and mailing invoices and dunning letters.

Because Augusta Janitorial now uses Activant's Integrated Fax Solution, VSI-FAX, to send correspondence directly from its solution, Carole spends afternoons taking orders and making sales calls. "She's much happier, and much more productive," says Jimmy Huff, vice president of Augusta Janitorial. Plus, the company saves about $5,000 per year on stamps -- and much more on stationery and labor costs.

Challenge:

Help a Georgia-based distributor streamline customer communications while adding to his bottom line

Solution:

Activant Integrated Fax Solution

Benefits:

Thousands of dollars in savings
Reduction in accounts receivable (AR) days
Increased efficiencies

Best of all, since Augusta Janitorial customers instantly receive invoices, accounts receivable (AR) days have dropped. "The two- to three-day lead time involved in mailing an invoice is gone -- and we've seen those days drop off our average pay time in some cases," Huff says.

Fewer Interruptions

Integrating the Fax Solution with Activant Prophet 21 or Acclaim automates faxing, and enables you to send documents right from your workstation. It's an important feature for Huff -- who knows that the walk to a fax machine is never short.

"There's always an interruption on the way," he says. "Somebody always has a question about a credit hold, or has to tell me about a broken-down truck. It's always something." Now, he can shut his office door, compose quotes, and make sales -- without interruption.

Exceeding Demands

Huff knows customers can be demanding. "They want information instantly," he says. "They don't have time to wait." The Integrated Fax Solution enables Augusta Janitorial employees to send quotes and account information while they are on the phone with customers. "It's great," Huff says. "No one has to wait for us to dig something up and send it over. The faxing solution helps us meet requests in seconds."

Huff estimates the Integrated Fax Solution paid for itself within a few months of purchase. "I can't imagine why someone wouldn't integrate this into his Activant solution because the time and money savings are incredible," he says. "It was one of the best investments we made."

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