Success Stories

With more than 100 employees working toward an aggressive go-live date, executives at Abatix realized that getting everyone up to speed on their new Activant solution would be a challenge.

"We wanted to ensure we made the best use of all the features in our solution after we went live," says Eric Pargmann, technology utilization manager at the Texas-based safety supply distributor. "And we wanted to prevent any bad habits from really taking hold."

To guarantee employees got the most out of the solution stayed on the implementation schedule, Abatix invested in an Activant System Audit as part of their implementation. "We knew a System Audit would be a good way to keep us on the right track," Pargmann says.

During a System Audit, an Activant Application Consultant visits your business to observe processes and solution usage. After the engagement, the consultant compiles his or her findings in a report that details areas of your business that can be improved through increased solution utilization or resource reorganization.

The Results

Ideal for distributors at any stage of their solution usage, System Audits help long-time users update processes, and help new users - like Abatix - learn how to best benefit from their Activant solution.

"While we were doing many things right, we needed to tweak a few settings," Pargmann says. For example, when the consultant visited Abatix, about 20 percent of the company's inventory was still unclassified - and employees used the wrong purchasing method for another 15 or 20 percent of the stock.

Purchasing personnel worked with the Activant Application Consultant to develop new processes to classify material - and developed reports that helped them determine how and when to purchase that material.

"Within two months, our inventory service level was exceeding the goal we had originally set," Pargmann says. "Working with the consultant helped us increase our service levels by 20 percent, easily. Our customers are happier, our sales reps aren't harried, and we're processing fewer backorders. It was a huge payback."

"All in all, our daily operations were going pretty well - and people knew how to use the solution better than they gave themselves credit for," Pargmann says. "But there were definitely areas in which we could use help. The System Audit turned out to be an integral part of our implementation."

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