Activant Web-Based Support Offers Distributor Unobtrusive Help

When she has a question about her company's Activant solution, Jean Boseman does not have time to wait by the phone. As the accounting manager, system administrator, and occasional switchboard relief operator at Guardian Fire and Safety, she is usually swamped with dozens of tasks at one time. "Anyone who works in a small business understands that there's never enough time," she relates.

Activant Web-based support relieves Boseman from the responsibility of waiting for return calls. "I can enter my query via the Web and check back every so often to see if someone updates my case," she says. "Because it answers my questions unobtrusively, it gives me time to go about my normal duties."

Activant Web-based support offers distributors the ability to log cases online and communicate with a team of solution experts to resolve issues. Web-based support also offers distributors access to comprehensive Web-based solutions database, searchable 24 hours a day, seven days a week.

Boseman says corresponding with Activant support staff via the Web gives her information she needs should similar issues ever arise. "All of the documentation related to my cases is stored online so I can reference it really easily," she says. "I can access any of it with the click of a button."

"It can be nice to talk on the phone with somebody, but we all have jobs to do," Boseman concludes. "Web-based support gives me what I need to stay focused on my tasks at hand while resolving outstanding issues."

For more information on Activant's enterprise software solutions, please fill out our Web Contact Form.

Back to Top