Success Stories

Main Electric Supply Co. executives have an interesting perspective on Activant's Custom Education Program.

"It's not a measurement of how well our employees know the solution," says Ken Malouf, operations manager of the company. "It tells us how we - as management - are training them."

Bridging the Knowledge Gap

With the Custom Education Program, you can pinpoint employees' knowledge gaps in relation to your Activant solution, and offer educational tools to improve upon those deficiencies. Especially helpful during go-live - as in Main Electric's case - it allows you to offer targeted, job-specific training resources by having management complete a survey which generates a questionnaire that gauges employees' solution knowledge.

Malouf contends that this attitude helped his employees embrace the Custom Education Program. "They knew that we were just trying to get everyone on the same playing field," he says. "We just wanted to help them do their jobs as best they could."

Malouf says that the Custom Education Program is especially effective in ensuring employees know the fundamentals of their new Activant solution. "Since it shows them where they might need a little more work, they can revisit those areas in a play database, or in a Computer-Based Training course," he says. "They can use whatever avenue works best for them."

"It's critical to educate staff, and it's our responsibility to give them what they need to get up to speed," Malouf concludes. "This is helping us deliver the right resources to the right people."

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